Internet Applications In Business :: essays research papers fc

The Benefits of Businesses that use the meshing Almost all national sell organizations today have an Internet site where bothone lav place an order. closely are even able to allow credit card payment for instant processing of your order. In fact, there are some companies that accept orders solely from the Internet.Office depot has gone one step nurture than the competition they have included perks for their contract customers besides. Specifically, they have linked the Web-site to their ES9000 central processing unit enabling customers to get their own specific contract pricing. The closest any competitors have cope is storing a customers shipping information. The go out was $67 Million in sales last year. That doesnt come close to an Internet only retailer like Amazon.com, but it is a phenomenal success for Depots first year in the Internet market. Increased sales revenue is not the only arrive at that this marketing plan has reaped. A new level of efficiency has also been reached.The leading benefit that has created such efficiency is the number of customer orders that Depot does not have to1.Take up to a broader extent of a sales reps period on the phone.2.Take up an order-entry clerk.3.Waste time trying to understand precisely what the customer assumes. (The customer can grass though our entire catalog of merchandise)Instead, the companys time can be spent on more important customer avail issues. A salesperson can get out in the field of operation to meet one-on-one with their customers. Order-entry clerks can spend more time qualification sure they key exactly what the customer wants. That covers the benefits to the company, but how about the customer. be they benefiting as well?Customer feedback has been overwhelmingly positive. This is mainly true because Internet ordering is an additional service, not a replacement of service. Some customers in the past would complain that they couldnt speak to a Real someone when they needed to m ost. Now when they need to place an order, there is no need to speak to someone unless more clarification is required, and when it is, there are more Real People available to speak with.Company Emailthough some people think that the Email account that their company supplies them is tete-a-tete and confidential, it is actually neither. Most companies explain their Email policy in great detail, but one would have to look for it in their Employee Manual on their own. One of the main reasons why companies do this is to protect themselves legally.